Service Update: Increased Loans, Changes to Fines and Automatic Renewals

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Library staff are pleased to announce that we’ve made a number of changes to our rules and regulations that will improve your experience of borrowing items from the Library:

 

booksWe’ve increased the amount of items you can borrow.

SGUL students/staff and NHS staff are now able to borrow up 15 items at one time. Some exceptions do apply*.

 

recycle-signWe’ve increased the amount of renewals on your loans.

Items on your record will now be automatically renewed until the end of your course.

Loans for NHS and SGUL staff will be automatically renewed until their Library account expires. This means you won’t have to remember to renew the items yourself, or bring them back to the Library when they have reached their renewal limit.

However, items won’t successfully renew if another user requests them, or you have accumulated more than £10 in fines. You’ll be notified by email if your book has been requested by another user.

 

coinsWe’ve changed the way we charge overdue fines.

By introducing these rolling renewals, we hope our users will accumulate fewer overdue fines over the course of their studies.

However, if a book is recalled, you’ll be charged 20p per day until the book is returned.

We’ll also continue to issue invoices for non-returned, lost or damaged items, which cover the cost of a replacement plus an additional administration charge.

 

By increasing the amount of books you can borrow and extending your renewals, we hope that borrowing books from the library becomes a more flexible experience for the majority of users.

However, rolling renewals will mean that books are likely to be off the shelves for longer periods if they aren’t requested by other users. Therefore it will become more important for users to request books that are on loan by placing a hold (or reservation). If you’ve not placed a hold before, see our FAQs below for further instructions.

 


FAQs

 

How can I check when my books are due?

You can manage your account by signing sign in to Hunter using the login option in the top right-hand corner (or by clicking the ‘My Account’ link on the library homepage).

SGUL staff and students should login using their University username and password. NHS staff can obtain their login by emailing library@sgul.ac.uk

Your Library Card overview will show you everything you have on loan, and their due dates:

library card

 

How do I place a hold on a book I need?

To place a hold on a book you’ll need to make sure that:

a) you are signed in to Hunter

b) all copies of the book you need are on loan to other users

If that is the case, an option to ‘Place Hold’ will appear above the location information for your book:

placehold

Click on this link and you’ll then be asked to confirm your request.

Step-by-Step instructions for placing a hold can be found here.

Don’t forget, you can manage your holds by signing-in to your account in Hunter. If you no longer need a particular title, please do be courteous and cancel your request so it becomes available for another user.

 

I’m going on placement – what if someone requests the book I’ve borrowed?

If you know you are going to be away for St George’s for some time, we’d usually recommend using an electronic version of the book you intend to borrow to avoid picking up fines on physical items you are unable to return.

However, using an electronic version isn’t always possible. While it’s likely that the rolling automatic renewals will last the duration of your placement, if someone has placed a hold on your item it will still need to be returned by the due date. Otherwise you’ll be charged 20p per day until the book is returned.

If your book has been reserved but you are unable to return it, please sign-in to your Library account on Hunter and attempt to renew it manually by clicking the ‘Renew’ button next to the correct item in your ‘Loans’ section. By doing this, if another copy of the book is returned, your renewal will be successful. You may need to attempt this over a few days to allow enough time for another user to return their copy.

renew

 

I have outstanding fines on my account – do I need to pay them?

Yes – although fines are changing, you will still need to pay any outstanding fines on your account. Try to pay them as promptly as possible: once your fines reach £10.00 your books won’t automatically renew and you won’t be able to borrow further items.

 


If you have any further questions about these changes, please send them to the User Services team by emailing library@sgul.ac.uk or ask a member of staff at the Library Helpdesk.

 

*Exceptions include: honorary members of staff, elective students & placement students. Some NHS job categories are only eligible for restricted loans or reference only access.

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September Update

Whether you’re back in Tooting or still a little further afield, the Library has a range of help and resources that you can connect to from (almost) anywhere, helping you get a headstart on your studies for the new semester.

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Access online resources with your SGUL login

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Use the new-look Hunter to search for e-books and online journal articles that you can access from anywhere with an internet connection.

  • To find e-books, drop down to ‘Books and more’ before you search, then use the filter options to narrow your results to Online Resources.

E-book search

  • Search in ‘Articles and more’ to find online journal articles and similar material.

To open the full e-book or article, follow the links under ‘View Online’ and enter your SGUL login and password. You can find more help in our PDF guide to accessing e-resources from offsite.

For more advice about finding resources in Hunter, see the Hunter FAQs.


More online resources, including Acland’s Video Atlas of Human Anatomy, BMJ Best Practice and DynaMed Plus, can be found in the Databases A-Z.

  • Find a resource in the A-Z list then follow the link for offsite access
  • Enter your SGUL login and password to access

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Find more information about online resources and apps in the Useful Apps section of our Library Essentials LibGuide.

Forgotten/Expired password?

Use this link to reset it from offsite.

Note: you must have already set up an external email address and if you don’t receive a reset email, check your junk mail folder.


Contact the Library for help

The Library remains open 7 days a week, with 24 hour opening returning from Monday 17th September.

The Library Helpdesk is staffed as usual from 8am to 6pm every weekday. Call in and see us, or phone us on 020 8725 5466.

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The Research Enquiries Desk can help with more in-depth queries about finding resources, referencing and more. Drop in or phone 020 8725 5514 during the RED’s staffed hours (see below).

Alternatively, email a query to liaison@sgul.ac.uk and a liaison librarian will get back to you.

Summer From Sep 17th
Library Opening Hours Mon to Fri: 8am – 11pm

Sat and Sun: 9am – 9pm

24 hours

Library Helpdesk staffed Mon to Fri: 8am – 6pm Mon to Fri: 8am – 6pm
Research Enquiries Desk staffed Mon to Fri: 12pm – 2pm* Mon to Fri: 11am – 2pm* from Sep 11th

*subject to change

Find more information about these and other services – including support with IT and academic writing – in the Getting help section of our Library Essentials LibGuide.

ProQuest down for maintenance: Sun 19 August 3am – 11am

wrench_03On Sunday 19th August between 3am and 11am, the following ProQuest services will not be available due to system maintenance:

RefWorks
Ebooks via the Ebook Central platform (formerly the MyiLibrary platform)

The following ProQuest databases will also be unavailable:

  • ASSIA database
  • BNI (British Nursing Index)
  • ProQuest Hospital Collection (NHS only)
  • PsycArticles (NHS only)

We apologise for any inconvenience that may be cause while ProQuest carry out these maintenance works.

Hunter’s New Look

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Hunter has had a makeover for the new term. While the search tool’s features remain the same, it has a fresh new look which will change the way you use and navigate Hunter. Read this blog post for a quick guide to some of the cosmetic changes that have been made to Hunter’s interface, or see our Hunter FAQs for further guidance.

Homepage
Searching
Viewing item records
Using ‘My Account’
Using your eShelf

 

Homepage

Hunter’s new homepage has a clean design with a search bar for all of our resources embedded in the centre of the page. The homepage header provides links to your account, interlibrary loans, databases and more. You can sign in on the top right hand corner for full functionality.

homepage

You’ll find links to our social media accounts and library blog along the bottom of the page. You can like or follow our accounts to keep up-to-date with the library.

 

Searching

Hunter’s search ‘widget’ has had a facelift and is now a deep blue instead of orange – you will find this embedded on the Library website and in our LibGuides. It will continue to perform the same search functions as before. You are still encouraged to select the category that you would like to search from the drop down list. You should then type in some keywords from your search topic and select ‘Search’ to view your search results.

hunter widget

Viewing item records

After performing a search you will see a list of search results displayed on your device. You can click on each individual result to view the item record which will appear in a pop-up window.  This will include information on full text and borrowing availability and you will be encouraged to sign-in to your account for full functionality. The slideshow below shows some examples of what a book, article and journal record look like in this updated version of Hunter:

 

 

 

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Using ‘My Account’

By signing-in to Hunter in the top-right hand side of the page, you will be able to view detailed information on your borrowing history, current loans, fines and hold requests. The overview section offers a quick snapshot of your account but the following tabs offer more detail about your Library record:

Loans: This tab will show you a list of items you currently have on loan and their due dates. You can also change the drop-down arrow to view your previous borrowing history.

Requests: This tab will highlight any items on which you have placed a hold. Click this tab to check your place in the queue, or cancel your request if you no longer need the book.

Fine + Fees: This tab will include the details of any fines or fees associated with your record. These might include fines for overdue items, or invoice and administration fees for lost or damaged books.

 

 

 

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Using your eShelf

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Your eShelf will remain active and any items that you have previously added will automatically be transferred over to the new Hunter interface. The eShelf has a new icon, the pin graphic, which you can select to add items you want to save. The pin icon in the top right hand side of the page will take you to your eShelf.

The different tabs within your eShelf will allow you to view your save records as well as any previous searches you have saved. If you have lost track of your searches in a particular browsing session, you can view your search history for a reminder. More detailed guidance on adding, managing and removing items/searches from your eShelf will be published shortly.

 

 

 

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We hope you’ll agree that the new interface looks and feel more modern and offers a more intuitive search experience. Further guidance is available in the Hunter FAQs on the library website. If you have any questions about Hunter, you can email us at liaison@sgul.ac.uk or a member of Helpdesk staff will be happy help anytime during staffed hours (Mon-Fri 8am – 6pm)

Coming soon: a new look for Hunter

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Back in December 2017 we launched our new library management system and an upgraded version of Hunter. Since then, library staff have been busy behind the scenes delivering more improvements to our search tool.

Hunter’s last upgrade saw a number of changes, including automatic renewals and more detailed item availability, but the interface largely remained the same. This time,  familiar Hunter features will remain, including your e-Shelf and Library account, but the look and feel of Hunter will be quite different.

‘New look’ Hunter will be going live on Friday 3rd August 2018. Here’s a sneak peak of what you can expect…

Rest assured, library staff will be on hand to help you get used to the new look and we’ll be providing updated, detailed guidance on using Hunter in due course. Keep an eye out for further blog posts or contact us at liaison@sgul.ac.uk if you have any questions.

 

 

Library Easter Opening Hours 2018

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We’re pleased to announce that the Library will remain open 24/7
over the Easter Bank Holiday weekend!

Please be aware will be operating self-service only during these times and
make sure you bring a valid ID card to access the Library.

Library staff will be unavailable from:
6pm on Thursday 29th March
until
8am on Tuesday 3rd April.