Library ♥ IT Training: An Interview with Fiona Graham

Library ♥ IT Training banner

Fiona pod 2015

This month we are promoting IT Training at St George’s Library. Fiona Graham is our IT Training Manager who has over 15 years of experience in Microsoft Office training at St George’s, University of London, also covering Faculty of Health, Social Care and Education (joint with Kingston), and St George’s Hospital.

We’ve put a few questions to Fiona about how she helps users at St George’s.

Q. Fiona, tell us about examples of how you can help users at St George’s?

I can help users, students, teaching staff, admin staff, NHS staff, with anything related to using Microsoft Word, PowerPoint, Excel, Access, Projects, OneNote and Outlook. I run training sessions on Microsoft Office for staff and students at beginner, intermediate and advanced levels. I also offer 1-2-1 training and run a twice-weekly drop-in clinic [details below].

What I help people with varies from day to day. I’ve helped several staff members working in Student Registry. One staff member who maintain spreadsheets with student information, wanted the quickest and easiest way to produce some reports with charts, and to use that information collected in a PowerPoint presentation. I demonstrated pivot tables and showed them how to link their data to PowerPoint. I also showed them how to tidy up the data, add drop down lists for consistent data input, and how to auto-update reports and charts by refreshing data in pivot tables. This meant they did not have to keep creating new tables, saving them time in the long term. That’s just one example of what I can do.

Q. What do users mostly ask for help with?

To mention a few of the queries that I get the most, they are:

  • How to find duplicates in Excel
  • Page numbering not in sequence
  • How to get different Headers & Footers on landscapes pages
  • Word – how to Mail merge with Excel
  • Outlook – how to use Quick Steps
  • Access – how to query data in tables
  • Excel – Creating Gantt chart

I deliver training that cover these queries and more, users can also see me at my Drop-in Clinic if they have a quick question they want to ask, or arrange to meet me at my desk or their own desk. I’m always happy to help.

Q. What is the biggest satisfaction that you get from your job?

The biggest satisfaction that I get is when I get to help students with their dissertation or thesis. I sometimes get distressed students coming to me, they’ve got their content, but they just can’t get the format or layout right; the page numbers aren’t in the right order, they don’t know how put in different headers and footers for different chapters, or don’t know how to make specific pages a different orientation to fit in an image or a chart, or are not sure how to generate an automatic contents page. With my expertise, I help the students solve all these issues. Later on, when I bump into them again and they tell me ‘I may not have passed if it wasn’t for your help’, that makes it all worthwhile.


Many thanks to Fiona for taking the time to answers these questions. Fiona not only helps with problem solving Office Application issues, she also offers training in ECDL, a world-wide recognised IT user qualification, as well as offering online MS Office training materials.

Below are extracts from some of the testimonials from staff and students.


“The tremendous help I received from you, is invaluable. Your kindness, patience help to remove the stress out of the work.”
 “I don't know if you realise you are an excellent teacher, remaining calm even when I got flustered. To sum it up all, u know your stuff !!!!!!!”

Leonie Campbell
Kingston Student (dissertation)
“I asked for Fiona’s help in adapting an Excel spreadsheet to fit a certain size page... I found Fiona’s help most useful, her manner was professional and patient. I left the session feeling I could approach Fiona again with any help I needed with IT issues.” 

Trevor Ewart McIlree
SGUL Site Services Supervisor
“Fiona worked with us to support MSW [Masters in Social Work] students to attain ECDL… Fiona, not only delivered teaching sessions but equally effectively managed students’ anxieties for whom IT skills was a very new thing”

Wilson Muleya
Associate Professor
MSW Course Director
Deputy Head of School of Social Work and Social Care
“Its official* …. FIONA GRAHAM offers top class student support to MResCP [Master of Research in Clinical Practice] students and is in their words ‘utterly brilliant’ !!! * *student evaluations from cohort 4. Well done Fiona. 
Shame you were not there to hear all they said about your abilities and kindness it seems you pull out all the stops for them … but of course we all know you’re great .”

Dr Cheryl Whiting EdD, MSc, DCR, SFHEA
Associate Professor
Course Director for MResCP 
Lecturer in Radiography

Find out more:

More information available on the Library Training Pages or contact Fiona Graham directly:

Phone:  020 8725 5662 (ext. 5662)
Library, 1st Floor Hunter Wing

MS Office Drop-in Clinic in the Library Foyer
Ms Office Drop in clinic icon
Monday 11am – 1pm
Friday 11am – 1pm

Office 2013 intro sessions for December

St George’s will be rolling out Office 2013 on the 16th December. If you want to get a taste of the news features, come along to one of our Microsoft Office 2013 intro sessions:

The sessions will look at what’s NEW in Office 2013,  covering the traditional Microsoft Office Word, Excel, PowerPoint, Outlook and Access with the new added applications and features:

  • Publisher 2013
  • Skype for Business 2015
  • InfoPath 2013
  • OneNote 2013
  • OneDrive for Business
  • Where/How to download Training Resources
  • Compatibility of documents between Office 2010 and 2013
  • How to install Microsoft Office 2013 on your office PC
  • How to access Office 2013 Pro – available to all staff and students via download on Office 365.

Just book a place for the dates below:

  • Tuesday 08 December 2015 11 – 12pm
  • Wednesday 09 December 2015 11 – 12pm
  • Friday 11 December 2015 2 – 3 pm
  • Monday 14 December 2015 11 – 12pm
  • Thursday 17 December 2015 2- 3 pm
  • Friday 18 December 2015 11 – 12pm

All sessions will be held in the Library Training Room in the Library

Useful resources:

Office 2013 Upgrade Guide – Guide covering the difference between 2010 and 2013, training resources and how install Microsoft Office 2013

If you have any questions please contact:


Office 2013 roll-out for SGUL staff: Try out sessions available.

The planned rollout of Office 2013 to all SGUL Windows* machines is due to commence in mid-December 2015.

Remember to check any non-SGUL standard software packages you use that require Office plug-ins, e.g. EndNote and Reference Manager, for potential compatibility issues. Identifying problems now will allow you plenty of time to find an appropriate solution.

If you would like to find out more about Office 2013 the Library will be running a number of sessions between now and the start of the roll-out. These will provide an opportunity for you to try out the new version of Office and to ask any questions you might have about its use.

To book yourself onto one of the sessions below you must submit this form

Sessions will take place in the Library training room (1st floor, Hunter Wing).

Date Time
Tuesday 03 November 2015 10 – 11am
Thursday 05 November 2015 10:30 – 11:30am
Tuesday 10 November 2015 2 – 3pm
Thursday 12 November 2015 3 – 4pm
Tuesday 17 November 2015 10 – 11am
Thursday 19 November 2015 2:30 – 3:30pm
Monday 23 November 2015 10 – 11am
Tuesday 24 November 2015 2 – 3pm

*Mac users may continue to use Office for Mac 2011 until the Office for Mac 2016 standalone product becomes available under our academic licensing agreement.

A guide to the Office 2013 roll-out [PDF] is available.

If you have any questions please contact:

JISC releases “Roles and Responsibilities for Staff Using Images for Teaching and Research” Guide

Copyright word cloud

JISC Digital Media have released a guide on the the use of images for teaching and research.

It contains information on copyright, a process chart for users of digital images, guidance on the stages in the clearance of images for use in teaching and research, and more.

Monday 13th Searching Databases workshop rescheduled to 2pm

The Searching databases using OvidSP  session has been rescheduled from 1-2pm to 2-3pm

The session will be held in the Library Training Room.

Please e-mail if you wish to book a place on the workshop.

Course outline
This session is for those who need to carry out more in-depth research, such as for a literature review, dissertation, research project etc.

At the end of this session you will be able to:

  • Create and plan a search strategy
  • Use the search strategy in the databases provided by the OvidSP platform (Medline, Embase, PsycInfo)
  • Find journal articles using the databases provided by the OvidSP platform
  • Set up an account on OvidSP to enable you to save your searches, and set up alerts to help you keep up to date

Prerequisites for this course:

Familiarity with the basics of searching for/finding journal articles

Who is this course for ?
SGUL or FHSCE staff and students, and NHS staff, who have some experience with the basics of research/literature searching and wish to explore more resources for their research.

Benjamin Woolley: Royal Literary Fund Fellow at St George’s

Ben Woolley is the Royal Literary Fund Fellow at  St George’s, University of London.  He is here to help staff and students with their writing skills.  Find out more in his words:

Writing skills are essential to all the courses here at St George’s, and as the university’s Royal Literary Fund Fellow for 2013-14, I am here to help you improve them. I am an experienced author, broadcaster and academic, providing free, confidential, one-to-one advice on all aspects of academic writing, from structuring an essay to polishing your prose.

To book a 45-minute consultation, simply email, giving me an idea of what you would like to talk about and your availability. Feel free to send a sample of your work in advance, and I will do my best to read it before we meet.

I am available on Mondays and Tuesdays during term time. Slots start on the hour, the first at 10am, the last at 4pm.



Introduction to SPSS

An Introduction to SPPS session will take place in the library training room on the following dates

Thursday 31st Mar 10.00 – 12.30

Tuesday 19th Apr 2.00 – 4.30

Statistical Package for the Social Sciences (SPSS) may be used to undertake statistical analysis in any area of medical and healthcare sciences.

There is a fee of £48 inc vat per person which is payable in advance.  Please email if you would like to book a place.

Medical students: test your knowledge and win an iPad

OnExamination from BMJ Learning are currently running a competition Practice makes Perfect for medical students to test knowledge. You also have the chance to win an iPad. The competition ends at the beginning of March 2011.

OnExamination also have a range of revision materials for medical students. Those for freshers (ie first term) are free, but for subsequent years charges apply (typically £35 for 3 months access).

The Future of Thinking: Learning Institutions in a Digital Age

Authors: Cathy N. Davidson and David Theo Goldberg, with Zoë Marie Jones. Published by MIT Press, March 2010. From their website:
“Over the past two decades, the way we learn has changed dramatically. We have new sources of information and new ways to exchange and to interact with information. But our schools and the way we teach have remained largely the same for years, even centuries. What happens to traditional educational institutions when learning also takes place on a vast range of Internet sites, from Pokemon Web pages to Wikipedia? This report investigates how traditional learning institutions can become as innovative, flexible, robust, and collaborative as the best social networking sites. The authors propose an alternative definition of “institution” as a “mobilizing network”—emphasizing its flexibility, the permeability of its boundaries, its interactive productivity, and its potential as a catalyst for change—and explore the implications for higher education.

The Future of Thinking reports on innovative, virtual institutions. It also uses the idea of a virtual institution both as part of its subject matter and as part of its process: the first draft was hosted on a Web site for collaborative feedback and writing. The authors use this experiment in participatory writing as a test case for virtual institutions, learning institutions, and a new form of collaborative authorship. The finished version is still posted and open for comment. This book is the full-length report of the project, which was summarized in an earlier MacArthur volume, The Future of Learning Institutions in a Digital Age.

The book is also freely available as a download under a creative commons licence.

2010 Horizon report highlights emerging technologies for HE

From The Educause website:
” The annual Horizon Report  is a collaborative effort between the EDUCAUSE Learning Initiative (ELI) and the New Media Consortium (NMC). Each year, the report identifies and describes six areas of emerging technology likely to have a significant impact on teaching, learning, or creative expression in higher education within three adoption horizons: a year or less, two to three years, and four to five years.
The areas of emerging technology cited for 2010 are:
Time to adoption: One Year or Less

  • Mobile Computing
  • Open Content

Time to adoption: Two to Three Years

  • Electronic Books
  • Simple Augmented Reality

Time to adoption: Four to Five Years

  • Gesture-based Computing
  • Visual Data Analysis

Each section of the report provides live Web links to examples and additional readings. “