Library ♥ IT Training: An Interview with Fiona Graham

Library ♥ IT Training banner

Fiona pod 2015

This month we are promoting IT Training at St George’s Library. Fiona Graham is our IT Training Manager who has over 15 years of experience in Microsoft Office training at St George’s, University of London, also covering Faculty of Health, Social Care and Education (joint with Kingston), and St George’s Hospital.

We’ve put a few questions to Fiona about how she helps users at St George’s.

Q. Fiona, tell us about examples of how you can help users at St George’s?

I can help users, students, teaching staff, admin staff, NHS staff, with anything related to using Microsoft Word, PowerPoint, Excel, Access, Projects, OneNote and Outlook. I run training sessions on Microsoft Office for staff and students at beginner, intermediate and advanced levels. I also offer 1-2-1 training and run a twice-weekly drop-in clinic [details below].

What I help people with varies from day to day. I’ve helped several staff members working in Student Registry. One staff member who maintain spreadsheets with student information, wanted the quickest and easiest way to produce some reports with charts, and to use that information collected in a PowerPoint presentation. I demonstrated pivot tables and showed them how to link their data to PowerPoint. I also showed them how to tidy up the data, add drop down lists for consistent data input, and how to auto-update reports and charts by refreshing data in pivot tables. This meant they did not have to keep creating new tables, saving them time in the long term. That’s just one example of what I can do.

Q. What do users mostly ask for help with?

To mention a few of the queries that I get the most, they are:

  • How to find duplicates in Excel
  • Page numbering not in sequence
  • How to get different Headers & Footers on landscapes pages
  • Word – how to Mail merge with Excel
  • Outlook – how to use Quick Steps
  • Access – how to query data in tables
  • Excel – Creating Gantt chart

I deliver training that cover these queries and more, users can also see me at my Drop-in Clinic if they have a quick question they want to ask, or arrange to meet me at my desk or their own desk. I’m always happy to help.

Q. What is the biggest satisfaction that you get from your job?

The biggest satisfaction that I get is when I get to help students with their dissertation or thesis. I sometimes get distressed students coming to me, they’ve got their content, but they just can’t get the format or layout right; the page numbers aren’t in the right order, they don’t know how put in different headers and footers for different chapters, or don’t know how to make specific pages a different orientation to fit in an image or a chart, or are not sure how to generate an automatic contents page. With my expertise, I help the students solve all these issues. Later on, when I bump into them again and they tell me ‘I may not have passed if it wasn’t for your help’, that makes it all worthwhile.


Many thanks to Fiona for taking the time to answers these questions. Fiona not only helps with problem solving Office Application issues, she also offers training in ECDL, a world-wide recognised IT user qualification, as well as offering online MS Office training materials.

Below are extracts from some of the testimonials from staff and students.


“The tremendous help I received from you, is invaluable. Your kindness, patience help to remove the stress out of the work.”
 “I don't know if you realise you are an excellent teacher, remaining calm even when I got flustered. To sum it up all, u know your stuff !!!!!!!”

Leonie Campbell
Kingston Student (dissertation)
“I asked for Fiona’s help in adapting an Excel spreadsheet to fit a certain size page... I found Fiona’s help most useful, her manner was professional and patient. I left the session feeling I could approach Fiona again with any help I needed with IT issues.” 

Trevor Ewart McIlree
SGUL Site Services Supervisor
“Fiona worked with us to support MSW [Masters in Social Work] students to attain ECDL… Fiona, not only delivered teaching sessions but equally effectively managed students’ anxieties for whom IT skills was a very new thing”

Wilson Muleya
Associate Professor
MSW Course Director
Deputy Head of School of Social Work and Social Care
“Its official* …. FIONA GRAHAM offers top class student support to MResCP [Master of Research in Clinical Practice] students and is in their words ‘utterly brilliant’ !!! * *student evaluations from cohort 4. Well done Fiona. 
Shame you were not there to hear all they said about your abilities and kindness it seems you pull out all the stops for them … but of course we all know you’re great .”

Dr Cheryl Whiting EdD, MSc, DCR, SFHEA
Associate Professor
Course Director for MResCP 
Lecturer in Radiography

Find out more:

More information available on the Library Training Pages or contact Fiona Graham directly:

Phone:  020 8725 5662 (ext. 5662)
Library, 1st Floor Hunter Wing

MS Office Drop-in Clinic in the Library Foyer
Ms Office Drop in clinic icon
Monday 11am – 1pm
Friday 11am – 1pm

*Resolved* Problems with offsite access to Ovid SP, EBSCO and Refworks

*Update 2* Issues with offsite access should now be resolved.

We are currently experiencing intermittent problems with offsite access to Ovid SP, EBSCO and Refworks. Other online resources may be affected. This problem has been logged and we hope that it will be resolved soon.

*Update* We believe this may be a problem with Shibboleth so any e-resources requiring Shibboleth authentication could be at risk.


*Resolved* Issues with offsite access to Sage journals

This issue has now been resolved.

We are currently experiencing problems with offsite (Shibboleth) access to Sage journals. Sage are working on resolving the issues as soon as possible; apologies for any inconvenience caused.

Access to Sage journals onsite is working as normal.

If you do have any problems or questions, please email:

St George’s new email client – Outlook 365

SGUL has moved to Outlook 365 as our email platform so we’ve compiled some information about how to access your account and what to do if you have multiple Outlook 365 accounts.

Accessing your email

If you are onsite, our quick link at the bottom of the Library homepage will take you straight through to your email account without the need to log in.

If you are offsite you can still use the quick link on our homepage. It will direct you to a login page where you should enter your SGUL email address and password to access your email.

Off-site login page

What to do if you have multiple Outlook 365 accounts

Some of you may have realised that you use the Outlook 365 email platform for other email accounts, such as other institutional emails or perhaps a personal account.

To access alternative email accounts that use Outlook 365, both onsite and offsite, you can visit You will need to enter the email address you wish to access in full e.g. or and Outlook will identify the right login profile. At this point you could be redirected to a specific login page or the page may remain the same, in which case enter the associated password to gain access to that account.

Outlook 365 login page screencap

If you are already signed in to an Outlook 365 email account you may find that it keeps redirecting you to this account, rather than letting you sign into your alternative account. If this occurs, you should completely close the browser and re-open it before attempting to log in.


We recommend that you use Firefox where possible to log in to Outlook 365, especially if you are attempting to access alternative email accounts whilst on site.

Problems with Dawsonera e-books platform

Dawsonera are experiencing performance issues with their e-books platform. Downloads are currently not possible, and although e-books can still be read online, users may experience ‘intermittent problems’ for the rest of this week. Dawson’s are working  to fix the issues.

To find out the latest information on the situation, you can check the @Dawsonera Twitter feed.

Other e-books – provided by Oxford Medicine Online and MyiLibrary – are unaffected.

E-journal/ SFX maintenance on Sunday 10 Nov 9-10am

SFX will be carrying out important maintenance on

Sunday 10 November from 9am to 10am.

During this period access to SGUL e-journals via SFX will be limited.
The E-journals A-Z list and SFX linking to e-journal articles via Hunter, OvidSP, EBSCOhost, Web of Science, PubMed etc.may be unavailable during this time.

Full E-journal access should resume after 10am.

We apologise for any inconvenience caused.


New e-journal content – Nature Neuroscience & Nature archives

We have a new subscription to Nature neuroscience – content is now available from 1998.
Nature genetics – now available from 1992
Nature medicine – now available from 1995

All of the above can be accessed via the E-journals A-Z list  and Hunter

Please contact: if you have any journal related questions or queries.

Access to Best Practice, Clinical Evidence and Drugs and Therapeutics Bulletin – 2nd April 2012

We  are currently experiencing problems accessing content on Best Practice, Clinical Evidence and Drugs and Therapeutics Bulletin.  Those trying to access content see the message:  Although your institution, St George’s University of London, subscribes to part of Best Practice, the subscription does not cover this content.

Please be assured  that we are working with BMJ to restore access as soon as possible and we are not cancelling this subscription.

Access to and the BMJ Journals Collection is unaffected.