What is Microsoft Teams?

This blogpost was written by Fiona Graham, IT trainer at St George’s, University of London.

Microsoft Teams also known aa Teams is a collaboration web application that supports online communication and teamwork, using the Microsoft Edge or Google Chrome (recommended) browsers on any device.  

Teams is integrated into the Office 365 group of apps and is designed to provide users with a workspace that is equipped with the tools to get any project completed with team members.  

Decorative image of people sitting around a table, working and talking with laptops and phones.

Teams has a wealth of features with several advantages that enables you to engage with your team: 

  • Share content allows you to share your device screen to deliver presentations or give demonstrations 
  • Make calls using someone’s email address and send private messages 
  • Co-edit and share files during and after meetings 
  • Video record meetings and automatically produce transcriptions 
  • Hold interactive webinars for 300 people and live events for up to 10,000 attendees 
  • Share OneNote or Whiteboard during and after meetings 
  • Create, upload files and folders 
  • Catch up on missed discussions and view discussions between other group members 

Microsoft Teams Apps 

There are three apps you can use: the online app, the desktop app, and the mobile app. This allows you to attend meetings no matter where you are or what device you are using if you have an internet connection.  

Microsoft Teams logo.


The main purpose of Microsoft Teams is to allow users to create or join groups known as teams where you can communicate and collaborate.  


A channel is automatically set up when you create your team and is named General. There are two types of channels. Private channels are only accessible to specific members of the team. Standard channels can be accessed by the whole team. They are like subfolders within a folder to ensure all your files remain in one space. Channels provide a place for the team to have discussions, upload and share files about a specific subject.  

Visit these Microsot training pages for First things to know about teams and channels and to get a Overview of Teams and Channels

For more information about Microsoft Teams and the training available to both staff and students, please email Fiona Graham.  

How using Microsoft Office 365 can benefit you

This blogpost was written by Fiona Graham, IT training at St George’s, University of London.

Decorative image of student in the library computer room sitting in front of a PC.

Microsoft Office 365 is one of the most popular IT tools in the world, benefitting people in education, at home, and offices every day to create material, collect and share information via the internet on the go and on any device.  

Being proficient with Office will support you in your studies at university and beyond. Increased productivity and efficiency are only two of the benefits of Microsoft Office 365.

The main apps in Microsoft Office are: 

  • Word 
  • Excel 
  • PowerPoint 
  • Outlook 
  • Teams 
  • OneDrive 

Each application has a different purpose. For example, you can use Word to write assignments, create documents and put together reports, Excel you can use to store, organise, and analyse data. With PowerPoint you can create presentations and videos and Outlook is used to manage email and calendars. In Teams you can collaborate online and attend meetings. OneDrive is key to sharing documents with your colleagues and coediting them.

10 reasons why you want to use Office 365 @St George’s

  1. Office 365: Microsoft Word, PowerPoint, Excel, OneNote, Outlook, Forms and Sway.  
  1. Five installations: Install Office 365 on up to five (5) devices) for one user. 
  1. Duration: Available throughout your course with support. 
  1. Note-taking: Take notes in OneNote and keep them in the cloud and across devices.  
  1. Save to OneDrive: Save documents to OneDrive, so files are always available across devices with 1TB storage space. 
  1. Teams: use Teams to stay connected and collaborate with all St. George’s staff and students and others.  
  1. Planner: share tasks and keep up to date. 
  1. Sway: Create interactive digital presentations 
  1. Office on Demand: Use Office 365 on the go on any device. 
  1. Easily share content: to co-edit files 
Decorative image of person using laptop.

IT training

CTiE provides Microsoft Office training and support at St George’s, University, also covering Faculty of Health, Social Care and Education (joint with Kingston), and St George’s Hospital. 

We provide free: 

  • Hands-on training sessions in using Microsoft Office (in person and online).
  • Drop-ins via Microsoft Teams to give one-to-one support with specific questions or if you need help with a particular package.  
  • One-to-one support available by appointment using this booking form. 

We run a mix of online and in-person workshops throughout the year. Please see our Training and Support web page for current sessions.  

Additionally, there is a range of How to Guides available to download. We also have online tutorials available.

Libraries Week 2019: Celebrating Digital Skills Training

Libraries Week takes place between 7th – 12th October 2019. This year’s campaign is focused on celebrating the role of libraries in the digital world. Over the course of the week we’ll be introducing you to different teams within the Library and explore how they use technology to support our community.

Today’s post focuses on the Library’s role in developing the digital skills of staff and students across the University and the Trust. Read on to find out more about the range of training on offer in the Library.

Meet the trainer

Fiona Graham is our IT Trainer and has over 18 years experience in delivering training for St George’s University staff and students as well as St George’s Trust staff.

Her aim is to provide hands-on training and guidance for various Microsoft Office applications and equip our community with the practical digital skills needed in the workplace. From helping students draft essays in Word, to supporting staff with plotting data in Excel, Fiona plays a vital role in improving the digital literacy of the St George’s community.

How do we support our users?

Free Microsoft Office 365

St. George’s Information Services has made Office 365 and Microsoft Office 2016 available free for all students and staff to use on personal devices.

Office 365 is an online set of apps designed to allow you to work anywhere on multiple devices. As it is cloud-based, you can upload, access and edit your work quickly and easily, share your work with others and collaborate using the various apps in one place with internet access. It can be used on Microsoft Windows, Mac, Android and iOS devices for all your study and communication needs, with 1 TB of storage space. 

As well as well-known applications like Word and Excel, Office 365 also provides access to collaborative tools like Planner, Yammer and Teams that are perfect for sharing in the workplace, or for group assignments and case-based learning

All current SGUL students and staff can download free copies of the desktop version of Microsoft Office 2016 on up to 5 personal devices, with access provided for the duration of their course or employment at St George’s. See our Microsoft Office FAQs here for download instructions.

Improving digital literacy

Providing access to these tools is just the first step, we also want to support you to use them effectively, and transform the way you work, learn and teach.

As we mentioned in our introductory post, digital literacy skills are vital in a digital world. Research shows that people with good IT skills earn 3-10% more than those without and that digitally competent and confident citizens are far more likely to lead healthier, happier, more productive and satisfying lives.

To help you get the most out of MS Office, there are a whole suite of training sessions are available to all St George’s students and staff, including the Faculty of Health, Social Care and Education. Sessions can also be arranged for NHS Trust staff.

Find out more by visiting the IT Training and Digital Skills pages of the Library website or contact Fiona Graham directly:

Phone: 020 8725 5662 (ext. 5662)
Email: ittraining@sgul.ac.uk

Get connected, get creative and learn new skills

Besides our bookable sessions, there are other opportunities to get face-to-face support with Microsoft Office

Visit the MS Office Drop-in Clinic
When? Tuesdays and Thursdays 11am – 1pm
Where? Main computer room, 1st floor Hunter wing

Book 1-2-1s or group training
Email ittraining@sgul.ac.uk for more information

Online Training for Office 365

If you can’t make it to a session, or prefer to learn at your own pace, there are a number of useful online resources to help you get started with Microsoft Office:

Office 365 Basics – video training
Office 365 Training Portal
Office 365 Training Centre

Welcome to St George’s Library!

Welcome to St George’s to all our new undergraduates and postgraduates and a warm welcome back to all of our returning students. After your summer adventures, we hope you have a great start to the new academic year! This time of year can feel quite hectic and there is a lot of information for you to absorb, so here are some things to keep in mind while you settle in to University life.

Your Library Induction

The Library now has a home on Canvas, St George’s Virtual Learning Environment. All new students will have been given access to the Library module, but if it’s missing from your Dashboard our previous blog post will show you how to self-enrol.

You can find the Library module here. There are separate resources, created by your specialist Liaison Librarians, for St George’s students (IMBE) and St George’s/Kingston students (FHSCE). When you click on the appropriate banner you will find an “induction” section, which pulls together all the important information you need as a new student and takes you to your induction quiz.

The quiz is a playful and interactive way of engaging with the Library and getting to know the resources and services we have. It has been put together to show you, as new healthcare students, how important it is to access and use up-to-date information as you are on your way to becoming qualified professionals. It only takes about 15 minutes and you need to complete it before Monday 14th October, after which you’ll be automatically entered into our prize draw! This year we have got great prizes from businesses in Tooting and beyond…

Library Tours

If you attended your induction week welcome lecture, you’ll have had a virtual tour of the Library via our new welcome video. We had a great time creating this video for you over the summer, shot in the library with REAL Librarians.

If you’d like to meet us face-to-face for a brief overview of the services we offer, we’ve also organised a series of short Library tours.

The next set of tours will be running on:

  • 30th September 12 pm and 1 pm
  • 1st October 12 pm and 1 pm
  • 2nd October 2 pm, 3 pm and 4 pm
  • 3rd October 12 pm, 1 pm
  • 4th October 12 pm, 1 pm

Ask at the help desk for more information! The Library tours are a great chance for you to become familiar with the space, get more information on using the Library and ask any questions you might have.

What you can expect from us

The Library supports you throughout your studies, both in person and online. The Library and computer rooms are open 24/7, all you need is your student ID.

The help desk is staffed every weekday 8 am to 6 pm and this is where you can get help with passwords, your Library account, finding books on shelves and pick up your reserved books. The Research Enquiries Desk (RED) is staffed Monday to Friday from 11 am to 2 pm with Librarians who offer support if you have research questions, need help searching databases or with referencing.

Your Liaison Librarians also offer tailored, embedded teaching and training sessions throughout your degree, and run a programme of bookable Information Skills sessions throughout the year. If you’ve got a question for your Librarian, or would like to book an appointment, you can contact them by emailing liaison@sgul.ac.uk.

We know you can’t always be in the Library, so if you need support while you’re away from St George’s, check out our series of LibGuides. Here you’ll find subject-specific guides for your course (e.g. Medicine, Midwifery, Biomedical Science, Occupational Therapy and Physiotherapy). These all follow a similar format and give you an overview of which textbooks, journals and databases are most relevant to your course. They also guide you through evaluating information and referencing correctly.

As well as these subject guides, the Liaison team have also developed support for specific resources (e.g. RefWorks) and for using the Library. Library Essentials will be especially useful for getting to grips with our services and Library StART can help you with finding appropriate resources for your academic writing.

Throughout your studies, you also have access to the complete Microsoft Office Package and to tailored training on Office 365 (email ITTraining@sgul.ac.uk for more information). Additionally, the Library functions as a base for the Academic Success Centre, where you can get help with academic writing, effective revision and note taking. They offer 1-to-1 support and lots of online resources, available via the Study+ module on Canvas. The Careers service is also based in the Library, have a look at their online resources and to book an appointment with them.

What we expect from you

To keep the Library as pleasant a space as possible, for all users, we expect you to follow the Library’s rules and regulations. Full details of our expectations can be found on Library Essentials, but key points to remember include:

  • Always having your student ID card on you
  • Not eating in the Library
  • Taking phone calls outside the Library entrance
  • Respecting the function of the different study spaces, such as the silent study area.

We’re also trying to improve the availability of study spaces and discourage users from “desk-hogging”. A new Study Break Pass scheme launches on the 1st October: find out more information about it here.

As you can see, we have got lots on offer for you and we are here to help should you have any questions or need extra support. Have a fantastic year at St George’s!

Remember the complete your induction by doing the online quiz and with a bit of luck, you will win one of our amazing prizes! Follow us on Twitter, Facebook and Instagram, for a bonus entry into the prize draw and for regular updates!

IT Training is recruiting – Microsoft Teams Champions

220px-Microsoft_Teams_logoIT Training @SGUL is now recruiting a committed team of students from a cross section of courses to support Microsoft Teams adoption.

We are seeking dynamic Microsoft Teams Champions to train, support and give guidance to staff and students on various devices using Microsoft Teams. This will be rolled-out across the University on various activities in education and research projects which in turn will support your employability.

Champions will not be recruited solely on digital capabilities, we are looking for individuals that have the ability to work as part of a team and the confidence to teach and support others, coupled with promoting the usage of Microsoft Teams across the University.


Job title: Microsoft Teams Champion



  • Technology and Microsoft Office confident
  • Enjoy working with people
  • Must be keen to champion change and enhance the student experience through learning technology, using Microsoft Teams
  • Enthusiastic and forward thinking
  • Good customer service skills
  • Able to communicate effectively to help users apply Microsoft Teams to their situation


  • Familiar with PC and Mac



  • Train staff/students on Microsoft Teams
  • Attend a two hour workshop on how to use Microsoft Teams and input into how it could benefit the University
  • Identify where Microsoft Teams can be used
  • Actively use Microsoft Teams to help drive adoption with peers
  • Assist in welcoming new users, by providing guidance and best practice
  • Request feedback to improve support and guidance
  • Collaborate with project lead and other Microsoft Teams Champions using Microsoft Teams hub to share ideas and give feedback
  • Build Microsoft Teams awareness and engagement across the University with peers and staff


Rate of pay: £10.55 p/h

Time commitment: 9 hours consisting of:

  • 2 hour workshop on how to use Microsoft Teams plus a 1 hour follow-up meeting to answer questions and agree training schedule
  • 6 hours of delivering training to new users, divided into small sessions – 1 hour per session delivered at different times.


This link will take you to the application form


The closing date for applications is Friday 22nd March 2019 and interviews are expected to commence the week beginning: 1st April 2019

If you have any questions, please email fgraham@sgul.ac.uk

Library ♥ IT Training: An Interview with Fiona Graham

Library ♥ IT Training banner

Fiona pod 2015

This month we are promoting IT Training at St George’s Library. Fiona Graham is our IT Training Manager who has over 15 years of experience in Microsoft Office training at St George’s, University of London, also covering Faculty of Health, Social Care and Education (joint with Kingston), and St George’s Hospital.

We’ve put a few questions to Fiona about how she helps users at St George’s.

Q. Fiona, tell us about examples of how you can help users at St George’s?

I can help users, students, teaching staff, admin staff, NHS staff, with anything related to using Microsoft Word, PowerPoint, Excel, Access, Projects, OneNote and Outlook. I run training sessions on Microsoft Office for staff and students at beginner, intermediate and advanced levels. I also offer 1-2-1 training and run a twice-weekly drop-in clinic [details below].

What I help people with varies from day to day. I’ve helped several staff members working in Student Registry. One staff member who maintain spreadsheets with student information, wanted the quickest and easiest way to produce some reports with charts, and to use that information collected in a PowerPoint presentation. I demonstrated pivot tables and showed them how to link their data to PowerPoint. I also showed them how to tidy up the data, add drop down lists for consistent data input, and how to auto-update reports and charts by refreshing data in pivot tables. This meant they did not have to keep creating new tables, saving them time in the long term. That’s just one example of what I can do.

Q. What do users mostly ask for help with?

To mention a few of the queries that I get the most, they are:

  • How to find duplicates in Excel
  • Page numbering not in sequence
  • How to get different Headers & Footers on landscapes pages
  • Word – how to Mail merge with Excel
  • Outlook – how to use Quick Steps
  • Access – how to query data in tables
  • Excel – Creating Gantt chart

I deliver training that cover these queries and more, users can also see me at my Drop-in Clinic if they have a quick question they want to ask, or arrange to meet me at my desk or their own desk. I’m always happy to help.

Q. What is the biggest satisfaction that you get from your job?

The biggest satisfaction that I get is when I get to help students with their dissertation or thesis. I sometimes get distressed students coming to me, they’ve got their content, but they just can’t get the format or layout right; the page numbers aren’t in the right order, they don’t know how put in different headers and footers for different chapters, or don’t know how to make specific pages a different orientation to fit in an image or a chart, or are not sure how to generate an automatic contents page. With my expertise, I help the students solve all these issues. Later on, when I bump into them again and they tell me ‘I may not have passed if it wasn’t for your help’, that makes it all worthwhile.


Many thanks to Fiona for taking the time to answers these questions. Fiona not only helps with problem solving Office Application issues, she also offers training in ECDL, a world-wide recognised IT user qualification, as well as offering online MS Office training materials.

Below are extracts from some of the testimonials from staff and students.


“The tremendous help I received from you, is invaluable. Your kindness, patience help to remove the stress out of the work.”
 “I don't know if you realise you are an excellent teacher, remaining calm even when I got flustered. To sum it up all, u know your stuff !!!!!!!”

Leonie Campbell
Kingston Student (dissertation)
“I asked for Fiona’s help in adapting an Excel spreadsheet to fit a certain size page... I found Fiona’s help most useful, her manner was professional and patient. I left the session feeling I could approach Fiona again with any help I needed with IT issues.” 

Trevor Ewart McIlree
SGUL Site Services Supervisor
“Fiona worked with us to support MSW [Masters in Social Work] students to attain ECDL… Fiona, not only delivered teaching sessions but equally effectively managed students’ anxieties for whom IT skills was a very new thing”

Wilson Muleya
Associate Professor
MSW Course Director
Deputy Head of School of Social Work and Social Care
“Its official* …. FIONA GRAHAM offers top class student support to MResCP [Master of Research in Clinical Practice] students and is in their words ‘utterly brilliant’ !!! * *student evaluations from cohort 4. Well done Fiona. 
Shame you were not there to hear all they said about your abilities and kindness it seems you pull out all the stops for them … but of course we all know you’re great .”

Dr Cheryl Whiting EdD, MSc, DCR, SFHEA
Associate Professor
Course Director for MResCP 
Lecturer in Radiography

Find out more:

More information available on the Library Training Pages or contact Fiona Graham directly:

Phone:  020 8725 5662 (ext. 5662)
Email: ITtraining@sgul.ac.uk
Library, 1st Floor Hunter Wing

MS Office Drop-in Clinic in the Library Foyer
Ms Office Drop in clinic icon
Monday 11am – 1pm
Friday 11am – 1pm

Student IT Workshops: Excel Pivot Tables (30 Oct) and Word for Dissertations (6 Nov)

Upcoming IT workshops, provided FREE to students.

Back by popular demand:

Excel Pivot Tables workshop

Wednesday 30 October at 1pm – 2.30pm

Library Training Room.

A Pivot Table is a way to extract data from a long list of information and present it in a readable form. Pivot tables can be used to summarise, analyse, explore and present your data.

  • Create a Pivot Table
  • Pivoting a Pivot Table
  • Create a Pivot Chart
  • Refresh a Pivot Table
  • Selecting elements of a Pivot Table

Requirement:  good knowledge of Excel fundamentals.

To book a place, or for more information please email ITtraining@sgul.ac.uk


Word – For Dissertations & Module Assignments (Competent user)

Wednesday 4 November at 1pm – 2.30pm

Library Training Room.

Word has features, which can be used to enhance the presentation of projects/modules or dissertations by using some of Word’s more advanced features.  This will save time and take the headache out of structuring documents.

This session covers such areas as:

  • Using Page & Section Breaks effectively
  • Add different Page Numbers and Headers & Footers
  • Create & apply built-in Styles
  • Add and label Tables & Images
  • Generate an automatic Table of Contents, Table of Figures and Table of Tables
  • Inserting a Cover Page

This workshop is free to students. To book a place, or for more information please email ITtraining@sgul.ac.uk


Not what you’re looking for?

The IT Trainer offers bespoke group or one to one sessions in Microsoft Office applications: Word, Excel, Powerpoint, Publisher and Project.

To find out more please email ITtraining@sgul.ac.uk

Logo for IT training at SGUL